Deeply Disappointing Vodacom Experience

I signed up with Vodacom for a fibre installation along with a TV as part of their Black Friday promotion. While the fibre was installed, the TV has still not been delivered, even though the contract was finalised two weeks ago.

For the past two weeks I’ve been following up daily, and every day I’m given a different story. First I was told it was delivered to the wrong address, then that it was on its way, then that it was collected, then up for delivery, then back at the warehouse… and the list goes on. Not one person has been able to give me a tracking number or a straight answer.

I’ve spoken to multiple agents — Ester, Kgotso, Shannon and Shanel — yet no one seems to know where the TV actually is. Somaya concluded the deal with me, but even after constant follow-ups, no one returns calls despite promising to do so. The word “escalation” has become meaningless at this point.

What makes this worse is that I’m already paying for a product I have not received.

I’m extremely disappointed with Vodacom’s service. The lack of accountability, transparency, and follow-through is unacceptable. If I could give zero stars, I would.

Social media will be my next step!