Deeply disappointing lack of adherence to customer satisfaction promise!

I posted a review about the dismal lack of communication from vodacom earlier this week. within 5 minutes a consultant called. I asked her to call at 4.30 after office hours when I am available No one has called since. However VVM collection to where my account has been handed over has called 3 times on Vodacoms instruction. Why does the service provider not get in touch for clarification. Hectically disappointed by the ********** promise of dedication ot customer service that this company always provides. This is so very disappointing. Even after calling on Wednesday to request clarity and a call back I was told to hold for billing department and 4 times the call would just hang up before this so called "billing" department gets onto the line. No consultant called back either.