MM
Mandisa M

1 reviews | Active since May 2017

31 May 2017, 13:20

Deeply Annoyed Customer

<p>I am greatly disappointed with Vodacom and I am not sure why I am disapointed because the services you offer get worse by the year. I called in cause I cant make calls but I still cant make calls and noone can figure out why. This is extremely inconvinient and I spoke to 5 different consultants and I am still unable to make call. What am I supposed to do?!</p> <p>Can someone sort this out asap. At the rate you are going you will have no customers. It takes a lifetime to get through to a consultant and to be honest it should not be this inconvinient to get help. When you eventually call me please give me information of how much I need to pay you to close my contract with you. I am deeply annoyed!</p>

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Replies (2)
Vodacom
Vodacom's reply31 May 2017, 13:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Jun 2017, 08:31
Official

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Best regards,