GE
Geoffrey E
1 reviews | Active since Mar 2009
06 Jul 2017, 20:44
Deep Regret
<p>After being eligible for an upgrade for over 2 years, I unfortunately decided to go for a Fathers Day special that was offered and do the upgrade. It has been a regrettable experience and I will definitely not be upgrading again, taking into account that I have been with yourselves for over 20 years, and I am already looking forward to the end of 2 years and this is the first month of the upgrade. </p> <p>It started off with waiting for the phone to be delivered and after 4 days being told there was a problem on the system and I am 1 of many that had their upgrade cancelled, was told to send email requesting upgrade, after another email from myself stating I am going nowhere and want the deal I was succesfully upgraded to, eventually got a call to say delivery will be done, I asked them to confirm amount will be R479 a month, nothing more, calls are recorded, as I am constantly told, was assured that will be the case.</p> <p>Phone delivered and then I get a debit order of R1404 for I don't know what, call agent, get told it will be sorted, get sms to say query resolved, don't know if that means I will get money back or what.</p> <p>Now I see I will be debited R501 a month, and end of this month R752.</p> <p>Never again will I up grade, should have stuck to month to month.</p> <p>Has been a lousy experience to put it mildly.</p>
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Jul 2017, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2017, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2017, 11:18Dear Customer
We apologise for the inconvenience caused.
As per the feedback received the necessary credits were processed on your Vodacom account. The subscription charges have also been corrected. A refund will be processed in respect of the credits passed.
Regards
RL
Best regards,
Vodacom's reply07 Jul 2017, 11:18
Official
Dear Customer
We apologise for the inconvenience caused.
As per the feedback received the necessary credits were processed on your Vodacom account. The subscription charges have also been corrected. A refund will be processed in respect of the credits passed.
Regards
RL
Best regards,
GE
Geoffrey E's updateReviewer Update
09 Jul 2017, 09:38Thank you for your response. So from what I understand now, you are taking off the debit for end of July from the money owed to me, therefore I should have no debit come off my account for this month end from yourselves?
GE
Geoffrey E's update09 Jul 2017, 09:38
Reviewer Update
Thank you for your response. So from what I understand now, you are taking off the debit for end of July from the money owed to me, therefore I should have no debit come off my account for this month end from yourselves?
GE
Geoffrey E's updateReviewer Update
14 Jul 2017, 09:44I will take your silence as confirmation that I have had R752 taken from my refund, which I am still waiting to receive, and I will be debited another R501 end of this month, so basically being debited twice.
GE
Geoffrey E's update14 Jul 2017, 09:44
Reviewer Update
I will take your silence as confirmation that I have had R752 taken from my refund, which I am still waiting to receive, and I will be debited another R501 end of this month, so basically being debited twice.
GE
Geoffrey E's updateReviewer Update
18 Jul 2017, 08:32No reply and no refund, 11 days after being told I will receive a refund 3-5 working days later. And it woud appear I am still to be debited twice this month according to your sience.
GE
Geoffrey E's update18 Jul 2017, 08:32
Reviewer Update
No reply and no refund, 11 days after being told I will receive a refund 3-5 working days later. And it woud appear I am still to be debited twice this month according to your sience.