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KM
Karabo M

1 reviews | Active since Aug 2018

28 Mar 2024, 14:18

De*****ed by Vodacom and it’s sales person

I have a contract with Vodacom for two phones and a consultant called me and told me about a discount they have regarding the package I have with them and how they will increase the data and minutes I currently have at a reduced cost. I accepted it because it was bargain, I never received the updated contract and to my surprise my invoice doubled to what I normally pay.

I called in numerous times requesting that I be taken back to my previous package and be refunded for the increase on my instalment. Each time I call I am being told they are escalating to the relevant department and I will get a call and an email. I logged a complaint against the sales person that called me and when I request to speak to a manager they refuse. This is not fair as I did not approach Vodacom for an upgrade.

0
Replies (4)
Vodacom
Vodacom's reply29 Mar 2024, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KM
Karabo M's update01 Apr 2024, 12:03
Reviewer Update
It is the first of April and I’m still on the *****ulent package and I haven’t received a call from you Vodacom as you promised. I am not going to pay for this package and I need a refund for what you guys charged me on the previous invoice as I did not agree to it. Again this is my contact number ***
KM
Karabo M's update01 Apr 2024, 14:43
Reviewer Update
I never spoke to any one from Vodacom on the 28th, I do not know which number did you call. I need to be put back to my initial contract and not the *****ulent upgrade. And I need my refund as I did not agree to pay what you guys invoiced me. My number again ***.
KM
Karabo M's update04 Jun 2024, 10:31
Reviewer Update
So it’s been 3 months now and you’ve not resolved my issue but you continue to take money from my account. You consultant called and mentioned that he will call back to get this matter resolved. I would like to go back to my initial contract as I have not agree ld to this migration.