SL
Shayne L

1 reviews | Active since Oct 2019

25 Jun 2024, 09:20

DE*****ED BY VODACOM

I have had serious issues with Vodacom since December 2023.

I have not been able to make or receive calls or SMS. This as a result of Vodacom confirming that their technician had incorrectly setup the device and watch which had resulted in this issue and which they are not able to fix.

I have asked for cancellation of the said contract to which they had agreed but refuse to let me have an official document confirming cancellation and the reason thereof.

As a business owner, I have lost revenue since December 2023 and my credit profile is not being affected.

Sadly, nobody at this company gives a damn. From the CEO, Shameel Joosub to Supervisor Yolande Nel to Client Liaison Officer Simon Ramamaputla...Nobody gives a damn.

It is amazing how Vodacom has lost the plot and don't take my word for it'...Check out social media.

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2024, 10:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team