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Phil A

1 reviews | Active since Jun 2023

26 Jul 2023, 08:38

De*****ed by VODACOM

Service is absolutely abysmal. This is my 3rd report on HelloPeter I have literally sent 23 e mails to VODACOM and have not had a single reply except automated receipts Have called VODACOM and spoken to 8 people, 1 sent me an e mail saying he would help me and as yet nothing!!!! They still want me to pay my account but have de*****ed me clearly on a batch of upgrades and have charged me for what I did not agree to and dont want. My request to them is please sort out my statement & account so that I can pay you, but alas nothing. It is like dealing with a brick wall. Their is absolutely no care nor consideration for the customer(25 years with VODACOM--Top package) & clear and absolute unwillingness to help assisted by a gigantic dose of both obtuseness & stubbornness

0
Replies (3)
Vodacom
Vodacom's reply26 Jul 2023, 10:01
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

PA
Phil A's update26 Jul 2023, 10:12
Reviewer Update
We received the same response on our previous post, with no one making contact.
Vodacom
Vodacom's reply02 Aug 2023, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,