DEDUCTIONS FROM CREDIT CARD

Between 10 - 16 April 2020, Vodacom did repeating deductions from my credit card. I've sent them an email on 26 January 2021 to query it and requested them to explain the deductions, or refund it. I got an automated response back that my mail will be responded to within 24 hours. I got no response. I sent a follow-up mail on 29 January and got the same automated response back. Up to date, no response and I doubt if I will ever get one!! They are absolutely pathetic, to say the least!!