******** deductions

Item: Vodacom
Rating: 1
Author: Onalenna M

What an unpleasant experience. I cancelled my month to month wifi subscription on 1 February 2025. On Feb, March and April 2026 a year later vodacom continue to deduct my acc with different amount despite a contract cancelled a year ago and no service received. I write monthly to customer service with no help or support.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

13 Apr 2026, 17:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team.

Vodacom's reply13 Apr 2026, 17:39

Official

Onalenna M's updateReviewer Update

11 May 2026, 09:28

Despite being called twice my issue has not been resolved and impacting my credit report. The caller just say they are looking into the matter its been over a few month now. Horrible service

Onalenna M's update11 May 2026, 09:28

Reviewer Update

Despite being called twice my issue has not been resolved and impacting my credit report. The caller just say they are looking into the matter its been over a few month now. Horrible service

Onalenna M's updateReviewer Update

12 May 2026, 10:03

I am still waiting for my matter to be resolved.

Onalenna M's update12 May 2026, 10:03

Reviewer Update

I am still waiting for my matter to be resolved.