KB
Keith B
1 reviews | Active since Jul 2015
30 Jun 2025, 12:18
******* deductions
Although content services are blocked in my Vodacom app, I've being charged for Content 2. Since January I've been charged an average of R400 per month for a subscription to Baseplay Max. I have never subscribed and when I phoned Baseplay today to query the subscription I was told that I had cancelled the subscription as from June.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jun 2025, 16:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2025, 16:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KB
Keith B's updateReviewer Update
10 Jul 2025, 10:49So, Vodacom arranged for the subscription to be cancelled, no refund.
Basepole closed the ticket, no refund. Further correspondence and their reply "ticket closed".
I think Vodacom should query WASP services before invoicing.
Basepole closed the ticket, no refund. Further correspondence and their reply "ticket closed".
I think Vodacom should query WASP services before invoicing.
KB
Keith B's update10 Jul 2025, 10:49
Reviewer Update
So, Vodacom arranged for the subscription to be cancelled, no refund.
Basepole closed the ticket, no refund. Further correspondence and their reply "ticket closed".
I think Vodacom should query WASP services before invoicing.
Basepole closed the ticket, no refund. Further correspondence and their reply "ticket closed".
I think Vodacom should query WASP services before invoicing.