Deduction still not stopped!!! Part4

Hi there,<br> <br> I took an contract with Vodacom 6 or 7 months ago, after deciding to let the Blackberry go. On the day of taking the new contract after being on pre-paid, the consultant told me he would stop the BIS that is linked to my number.<br> <br> The amount of R59.00 is still being deducted from my airtime on my new contract. <br> <br> Went in to Canal Walk but they also could not put stop to the deduction from my airtime. The consultant did give me a reference number regarding my scenario.<br> <br> Hopefully this issue gets fixed before my airtime is loaded next month!<br> <br> Is Vodacom going to reimburse me for all the R59.00 that was deducted?<br> <br> This is my second post on this matter, I did get feedback from the technicians, that there is no BIS loaded on my number, HOWEVER the consultant at Canal Walk showed us the R 59.00 that is deducted from my account every month!!<br> <br> I'm sitting with the hard copies in my hand to show where the money is being deducted.<br> <br> REFERENCE NUMBERS:<br> <br> S3-GPF3W-WU2Y5<br> S3-GQN39-9KJWK<br> ***<br> ***<br> <br> I don't want a reply saying we will look into your query, I want it RESOLVED!!!!<br> <br> Waiting to hear from you.