JM
Jefrey M

1 reviews | Active since Apr 2017

11 Apr 2017, 08:04

deduction of premium even after cancelation of the contract

<p>My name is Jefrey Mohale, after realising I was paying too much for my contract with Vodacom I decided to cancel the contract last year December around the 3rd. I was told to phone in for cancelation which I did and was told it was cancelled as this was a self-service. last month when I went thru my bank statement I realised there are still deduction by the same Vodacom on my FNB account, when I phoned I was told the cancelation was never done and I asked why am I charged for usage since I destroyed the sim myself they told me I have subscribed to something that cost 5 rand per day. As I write now I have received the invoice for 815 rand for April. Vodacom is continuing to charge me of a sim I don’t even use or have in my position.</p>

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Replies (4)
Vodacom
Vodacom's reply11 Apr 2017, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2017, 14:56
Official

Dear Jefrey Mohale,

Thank you for your patience.

We've rep**** to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply06 May 2017, 10:56
Official

Dear Jefrey Mohale,

Apologies for the delayed response.

We've responded to you with final feedback via email.

Regards,

UW

JM
Jefrey M's update10 Sept 2018, 14:49
Reviewer Update
my email address is ********** and I am yet to see your respond or email to it