LR
Linda R

1 reviews | Active since Nov 2016

02 Nov 2016, 17:58

Deduction of payment irresponsibly

<p>I have given Vodacom notice 3 months before expiry of my contract and to date, 3 months after expiry of my contract they are still deducting money from my bank account. I don't even have a valid number registered with them anymore but they are deducting??? Trying to phone and get in touch with someone who can help is 0.</p> <p>I have been calling and calling and still they are deducting!! What is going on???? </p> <p>I urgently need assistance as i cannot afford this irresponsible handling of debit order from Vodacom anymore. </p> <p>I will be available on my cellphone from 3 november 12h00. Please call me and sort out this mess.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team