deduction after cancellation!!!!!

<p>i took a new contract with vodacom via contracts department telephonically at the beginning of April, decided to cancel well within the 14 days. Vodacom arranged the pickup and the courier delivered to them on the 5th of May 2016, i called vodacom a few days later and finalised the cancellation. The lady on the phone confirmed cancellation and yet on 01.06.2016 they deduct the full installment amount from my account. i logged a complaint as soon as i got the bill on the 28.05.2016(ref S3-GV42V-VNHWH) and was told a 24-72 hour response time is expected and that has lapsed without any contact from vodacom....</p> <p>Definitely living up to your reputation of pathetic customer service</p> <p> </p>