Deducting money for a product i dont have or use for 3 months now

I am really really annoyed with vodacom deducting money from my account for something I still do not have or use. Where can I escalate this issue because it has been ongoing for too long now and I should be using this morning to pay for services that receive. This has gone too far now and I need urgent assistance from anyone or even attorneys who can assist with this.

I advise people not to use any products from vodacom.