SN
Sandiso N
1 reviews | Active since Jun 2011
09 Sept 2019, 16:26
Deducting money BUT cannot access data
I had a contract (DATA) with vodacom which expired on Jun 19. Vodacom kept on deducting money from my acc and giving me data which i could'nt access it. I reported this into many consultants but couldnt help either. My question is, why do they deduct money when they cannot deliver? i'm currently waiting on a data sim which had to arrive last week but nothing. Can some pls help before i go to ombudsman.
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Replies (3)
Vodacom's replyOfficial
10 Sept 2019, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2019, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SN
Sandiso N's updateReviewer Update
13 Sept 2019, 13:29When? shall i wait a year and a half? I will simply reverse the amount on M/end, watch n c ******.
SN
Sandiso N's update13 Sept 2019, 13:29
Reviewer Update
When? shall i wait a year and a half? I will simply reverse the amount on M/end, watch n c ******.
Vodacom's replyOfficial
13 Sept 2019, 16:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. The order has been cancelled as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2019, 16:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. The order has been cancelled as requested. Regards Consumer Website Team
Best regards,