DS
Dirk S
1 reviews | Active since Mar 2010
01 Sept 2015, 15:48
Deducting money after contract end
After instruction to end my top-up account, Vodacom indicated on the 20th of July 2015 that my contract will end end 31st July 2015.<br> <br> A deduction was again made in August and Vodacom now argues that a top-up account is post paid?<br> <br> The contract states:<br> 5.3. In the case of a Top Up Price Plan:<br> 5.3.1. on the first day of each month for the duration of this Agreement, Vodacom shall -<br> i) automatically recharge your Prepaid Account with airtime to the value of the Subscription Fee, provided that such airtime shall not be available for use by you if you are in arrears with the payment of your Subscription Fees
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Replies (1)Vodacom's replyOfficial
01 Sept 2015, 15:52Hello Donkie01,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply01 Sept 2015, 15:52
Official
Hello Donkie01,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
