MB
Mundi B

1 reviews | Active since May 2011

07 Nov 2017, 20:09

Deducting ******* debit orders

An amount of R49.00 is deducted every month by Sbox EM- ********** for which I did not give permission. If I cancel one debit order, another one with a new name pops up. I want all my money back as I did not authorize this. I do not even know what it is for.

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Nov 2017, 10:11
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS