DEDUCTING HIGHER DEBIT ORDERS WITHOUT PERMISSION FOR A STANDARD TOP UP CONTRACT WHEREBY AMOUNT IS THE SAME MONTHLY!!

I am absolutely livid with Vodacom. I have a Top Up Contract with Vodacom. My instalment every single month as per the Contract is R309.58, which is what I signed for. So at the end of March Vodacom decided WITHOUT my permission that they were going to take off R419.58. Please note that it is ******* to deduct more money from my account without my written consent. I immediately phoned them the minute my debit order went off, and demanded a refund. To which they rep**** it has to get sent off to a department to check. I have not heard anything back from Vodacom or received the refund into my account. I am really disappointed in the way you operate. You don't go around deducting money off peoples bank accounts without permission and with no reason to do so. My Account Number : I ********** and I want this sorted out ASAP. If your account is not paid you have no problem disconnecting phones, but when YOU ARE AT FAULT us Customers just have to accept it, then you cant even have the decency to correct it. You have made the mistake and I want my money paid back into my account. This is NOT the first time myself or anyone in my family have received such pathetic service from Vodacom. You really do not give a damn about your Customers!!!!