CP
Caren P

1 reviews | Active since Sept 2016

03 Sept 2016, 12:23

Deducting airtime for a subscription from my vodacom account I never subscribe for..

<p>I have a contract with vodacom my monthly airtime that i was suppose to receive was removed for a subscription I never signed up for.</p> <p> </p> <p>I was not even aware until I decided to go in to the store.</p> <p> </p> <p>Even though they knew what had happened I still never received my R200 airtime .</p> <p> </p> <p>This is really bad service I experienced from vodacom and would like this to be resolved.I received better service from Telkom.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Sept 2016, 16:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team