BS
Barry S
1 reviews | Active since Mar 2009
13 Sept 2016, 11:17
DECLINING REQUEST TO PORT
<p>We have been trying to port my mom's contract to another network due to the shockingly bad service from Vodacom (ie waiting 2 months for upgrade phone to not ever be delivered but numerous untruthful stories from Vodacom). We got to the end of our tether and decided to rather go with Cell C, however my mom being in her 70's cannot go through now trying to change a number she has had for many years. We did all the papers with Cell C and now Vodacom says "too bad you are stuck with our poor service we will not permit you to port your mom's number).</p>
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Vodacom's replyOfficial
13 Sept 2016, 13:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2016, 13:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,