DH
Danny H
1 reviews | Active since Jan 2018
31 Jan 2018, 14:33
Declined vs approved
I have been a loyal vodacom contract holder since my 1st contract, I pay my contract religiously every month and dont believe in any other network, my monthly fee is R387 I think however I pay R400 none the less, my problem is I started my own business and app**** for an additional data contract which online said I was approved ( very excited seeing that this will be for my business that I recently started ) however trusting vodacom and not writing down anything or saving anything like a fool waited and waited for my delivery, when I called today to find out what is going on I was told I am approved but not for what I want which is R289 per month, no one called me or anything, but why say I am approved online and then telephonically when I want to find out 2 days later that I am basically declined I mean seriously then why let people apply online and tell them with proof that they are approved , should I rather take all my business elsewhere
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
31 Jan 2018, 15:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 15:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
DH
Danny H's updateReviewer Update
01 Feb 2018, 09:53I am still waiting for my rely regarding my complaint, please take into consideration the following acts with regards to my online application that was approved which I carry proof of ;
National Credit Act
Customer Protection Act
Realisation of Consumer Rights Act
and last but not least
Electronic Communications and Transactions Act 25 of 2002
DH
Danny H's update01 Feb 2018, 09:53
Reviewer Update
I am still waiting for my rely regarding my complaint, please take into consideration the following acts with regards to my online application that was approved which I carry proof of ;
National Credit Act
Customer Protection Act
Realisation of Consumer Rights Act
and last but not least
Electronic Communications and Transactions Act 25 of 2002
Vodacom's replyOfficial
04 Feb 2018, 11:22Dear Danny,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that you have been approved for the deal , however you have not completed the order online as there is no activation on our system only the quote that has been generated for R289 with a router.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2018, 11:22
Official
Dear Danny,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that you have been approved for the deal , however you have not completed the order online as there is no activation on our system only the quote that has been generated for R289 with a router.
Regards,
Vodacom Consumer Website Team
Best regards,
DH
Danny H's updateReviewer Update
04 Feb 2018, 11:34I did everything online as what was asked of me and I was advised that I will be contacted to finalise the application and still I have not been contacted
DH
Danny H's update04 Feb 2018, 11:34
Reviewer Update
I did everything online as what was asked of me and I was advised that I will be contacted to finalise the application and still I have not been contacted
DH
Danny H's updateReviewer Update
05 Feb 2018, 15:26just to notify vodacom, I have app**** for the same device again and received the same response that I am approved and bla bla bla, I have received a reference number ( U2SCAW) and was advised again that an agent will call be back to finalize the deal, I surely hope that the person calling me doesnt tell me I am approved but not for what I was approved for online ( false advertising ), as I will bring it under the attention of the National Consumer Commission .
DH
Danny H's update05 Feb 2018, 15:26
Reviewer Update
just to notify vodacom, I have app**** for the same device again and received the same response that I am approved and bla bla bla, I have received a reference number ( U2SCAW) and was advised again that an agent will call be back to finalize the deal, I surely hope that the person calling me doesnt tell me I am approved but not for what I was approved for online ( false advertising ), as I will bring it under the attention of the National Consumer Commission .
DH
Danny H's updateReviewer Update
05 Feb 2018, 16:20So a consultant eventually calls me and cant give me an answer and half way through the call after telling me let me check drops the call, maybe I should just take this to the consumer commission and get it over and done with cause seriously this is pathetic
DH
Danny H's update05 Feb 2018, 16:20
Reviewer Update
So a consultant eventually calls me and cant give me an answer and half way through the call after telling me let me check drops the call, maybe I should just take this to the consumer commission and get it over and done with cause seriously this is pathetic
DH
Danny H's updateReviewer Update
09 Feb 2018, 12:57so since my complaint was lodged I received feedback from vodacom on hello peter twice, one being an automated reply on 31/01/2018 and the second a private message sent to my self on hello peter on 04/02/2018 and one telephonic discussion on 05/02/2018 at just after 3 in the afternoon where the call got hung up on me, if I am not contacted today and this matter is not resolved 100% then I will lay my complaint with the National Consumer Commission.
DH
Danny H's update09 Feb 2018, 12:57
Reviewer Update
so since my complaint was lodged I received feedback from vodacom on hello peter twice, one being an automated reply on 31/01/2018 and the second a private message sent to my self on hello peter on 04/02/2018 and one telephonic discussion on 05/02/2018 at just after 3 in the afternoon where the call got hung up on me, if I am not contacted today and this matter is not resolved 100% then I will lay my complaint with the National Consumer Commission.