TN
T N

1 reviews | Active since Apr 2010

03 Nov 2016, 16:30

Declined Online Cell Phone Contract

<p>Hi there Vodacom,</p> <p> </p> <p>I am continously being declined by Vodacom website online applications each and everytime i try, although i am more than capable of paying for the contract. My ITC credit score is above the 800's was actually 857 when i started applying now its around 811 tried twice for a contract then website says do not meet requirments ?</p> <p> </p> <p>Referal number: ********** 2</p> <p> </p> <p>Why is this happening, can we get around this ? There is no online sales help on your website and contact center either puts me on hold or cuts my call ?</p> <p> </p> <p>Please can something be done, as i have offer with other provider but do not want to go that route, as the truth is your Network has the most coverage...:-(</p>

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2016, 14:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team