sC
selina C
1 reviews | Active since Jan 2020
03 Jun 2021, 10:05
Declined for upgrade
Got declined for my upgrade because of my debt review. Stayed with vodacom for 2 years, never missed payment and still unable to upgrade my contract. I even picked a package to the same amount of my current one. This is ridiculous. They'd prefer you to cancel than keep their customer.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2021, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2021, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
sC
selina C's updateReviewer Update
03 Jun 2021, 17:22Good day, still no call from any consultant.
sC
selina C's update03 Jun 2021, 17:22
Reviewer Update
Good day, still no call from any consultant.
Vodacom's replyOfficial
04 Jun 2021, 08:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that on the 03-06-2021 you have been in contact with our Upgrades Team and was advised accordingly with regards to your query. Regrettably, the feedback provided is correct and remains unchanged. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2021, 08:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that on the 03-06-2021 you have been in contact with our Upgrades Team and was advised accordingly with regards to your query. Regrettably, the feedback provided is correct and remains unchanged. Regards Consumer Website Team
Best regards,
sC
selina C's updateReviewer Update
04 Jun 2021, 09:05Does this mean I cannot upgrade my contract?
sC
selina C's update04 Jun 2021, 09:05
Reviewer Update
Does this mean I cannot upgrade my contract?