SS
Sibylle S

1 reviews | Active since Mar 2011

31 Jan 2015, 10:56

\Declined"but have statement showing 0 balance"""

Went to the Istore to take out a new Vodacom contract. Vodacom responded with a decline on the credit vetting. At first Vodacom would not tell me the reasons why my account was declined. Then they told the shop assistant that it was because I have a Nashua Mobile account and I must re-apply from scratch as a new customer.<br> <br> Today we take all the paperwork, and was declined again due to unsatisfactory account conduct on a business account I cancelled 4 years ago. The account was paid by debit order every month (not a single missed payment), and I have a statement showing the final balance as 0. So what is so unsatisfactory about that? <br> <br> So now I am subjected to embarrassment in the store, and am made out to be a ******** who doesn't pay accounts. My credit record is spotless (got a copy yesterday) so I demand that Vodacom sort this out, and provide me with compensation for the 4 hours spent at the store and the humiliation I have suffered. The fact that you cannot manage your business at my expense is really really not on!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply31 Jan 2015, 12:12
Official
Hello SibsS,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team