1 reviews | Active since Dec 2016

28 Jul 2017, 13:06

Declined

<p>On the 30 June 2017 I app**** for a vodacom contract at Game Vredenburg.After filling in all the paperwork my application was submitted and immediately returned as declined.I asked the consultant to give me the reasons why I was declined.She told me that I should contact Vodacom direct to find out.I eventually call Vodacom callcentre,after been sent from pillar to post,I was eventually told that I should go back to the store or to go to any Vodacom retail store they will be able to assist.I have tried that and in both instances I was told to go to the store where I initially app****.I am tired of explaining ,what a waste of my time.Please vodacom get your act together and assist me.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2017, 15:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,