Decline of Vodacom upgrade after 4 years of Monthly repayments with out Default (URGENT!!!)

Evening

I am writing you this email as an extremely disappointment customer. I have always been a loyal vodacom customer for the past 4years. My Monthly repayments have never ever defaulted under any situation even through the covid situation I consistently paid as per contract agreement.

In July 2021 I received a massage that my vodacom upgrade was due because my contract was ending on the 27th August 2021 I then decided to go to the VODACOM store in ALBERTON City the one next to Game store entrance to inquire about the upgrade. WOW!!! what a bunch of *********** staff!!! A middle age gentleman advised me that yes I am due and I must pay R150 and move from my 80GB sim only plan to a 90GB sim only plan in no time. I then told the gentleman that I will come on the 25th August 2021 and pay Before the 27th August which was the day the contract would end. On the 25th August 2021 I went back and he told me that the system is declined he then gave me a vodacom number and advised me to call them and cancel my current contract in order me to be able to do the upgrade. I did as advised by a vodacom employee only to establish later on that same day via sms that my number *** is now on prepaid. I then went back to vodacom today were I received nonsensical service from another black lady middle aged with a tatoo on her hand. Another *********** employee which does not know what she is doing. She advised the reason why the upgrade declined is because my score was on 50 which does not make sense because i have NEVER defaulted on my payments furthermore I called experian and received a report which indicates that my score is good.

Now that woman advised i should start the process all over again which is utter *******!!!!!

Vodacom must sort this **** out as my plan was to upgrade my contract and one of their idiots told me I first need to cancel

This is bull**** and an inconvenience for my son as he depends on that data to do her school work online.

I want the CEO office to do something about those comfortable idiots who seat at from line and not eager to help us as customers!

I feel very disgusted by Vodacom " VODACOM FURTHER TOGETHER " you say together whereas you only look after your interests you only care about making a sale once you get the sale you don't give a **** about existing customers cause you have eaten their money 4 years so they can go fly!!!!!!!!!

this is totally unacceptable!!!!!

Hoping that my grievance will be taken into serious consideration URGENTLY!!!

Mr.LS Mokati ***