Hellopeter
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BR
Brandon R

1 reviews | Active since Jun 2011

13 Nov 2019, 15:41

DECLINE A CONTRACT FOR WHAT....????

(Writing on behalf of a family member as they do not have hello peter) My cousin moved from MTN and ported his number to Vodacom and had a contract. After just over 2 years he cancelled it to stay on pre paid. He has been approved by 2 other networks on different packages and I spoke to him to stay with Vodacom. Today he tried to do a contract and was told "Declined - does not meet requirements" The gent could not even tell us what this means. He has a GREAT ITC behind him, has a credit card only which is paid up always and has a great track record with payments. Never ever been declined. Now for you to decide if you willing to lose him as a client to another network after I convinced him, or someone needs to save a client. I have no clue what is up with Vodacom lately and the service. hopefully nothing is going to affect vodacom and their service going forward. Please contact him on the number provided.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2019, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
BR
Brandon R's update20 Nov 2019, 15:34
Reviewer Update
Hi there. Much appreciated. The person I wrote on behalf of will be leaving vodacom to join another network as no one could assist him with his query or why there was a decline. He has such a good ITC score, has a good credit history and every other network approved him besides Vodacom and he used to have a vodacom contract. It seems your call centres and your stores have no clue what they are doing.