MS
Michael S

1 reviews | Active since Jan 2017

02 Jan 2020, 11:42

Deceptive Vodacom shake promises

I definitely don't like complaining, but when it comes to Vodacom with there billions and false promises and poor service at times, they need to be exposed. I won R300 airtime on the Vodacom shake yesterday. If you press on the "i" on the Vodacom app, bonus airtime it says "For local calls, data and sms use only". I tried buying data and it didn't want to. I called 135 and the lady said when my data is finished it will automatically use the R300 for data. That never happened when my data finished up and I called again and the lady said it's just for calls, I told her that it's not a call package, but airtime and airtime should be able to be used for data. I ended up buying data with my own airtime last night. Once again, I'm very disappointed with Vodacom. @Vodacom

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Replies (1)
Vodacom
Vodacom's reply02 Jan 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team