KR
Kyle R
1 reviews | Active since Dec 2011
14 Feb 2022, 20:28
Deceptive upgrades department
Upgraded my package and requested X amount of Airtime plus 5 Gigs of data per month. The upgrades person agreed and all was concluded. Months later I realised that they only app**** the data for ONE month instead of the 24 months. This is not the first time this has happened. Im not sure if Vodacom purposefully deceive people or they have *********** agents, but I want this sorted out.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Feb 2022, 21:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2022, 21:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Kyle R's updateReviewer Update
16 Feb 2022, 19:28Thanks Vodacom for swiftly resolving this matter. It is appreciated.
KR
Kyle R's update16 Feb 2022, 19:28
Reviewer Update
Thanks Vodacom for swiftly resolving this matter. It is appreciated.