Deceptive Marketing

I received a call from Vodacom and the consultant use misleading information to sell me wifi/fiber, I was told that my contract is month to month use as you pay, my account will be debited only if I used it, now January 2021 I had financial challenges and made arrangements in March, so April I paid R700 and after I received a call in May and I was told that my balance is R2441, I made payment again and my balance was still increasing. I was told that fibre account is billing me every month so I was surprised because they have stopped their service so why are they still billing me, how can they bill me when I m not using their service and worst part my contract was month to month pay as you use that's what I was told.

I ve been trying to dispute this from May without any luck, last week I ve send email to customer care and I contacted them after, and I received email stating that they are going to investigate yesterday I received a mail saying that my status is closed my account is in arrears so they cannot stop the billing I have to make arrangements and countinue to pay my account monthly as per my agreement. I do not have an agreement that I m going to pay my account every month because I don't have a 12/6 or whatsoever months contract with them.

I don't have a problem to make arrangements to pay the arrears, my challenge here Vodacom is going to continue to bill me for service that I'm not using and arrears will be accumulating every month in my account.

Worst part this was a deceptive marketing I was told lies, and Vodacom is not taking this in to consideration, I don't know why are they not investigating this as they claim that their calls are recorded.