Deceptive, Dishonest, and *********** - A Nightmare with vodacom fibre

Deceptive, Dishonest, and *********** - A Nightmare with vodacom fibre

Rating: (1/5)

I regret the day I signed up with vodacom fibre in November 2023 and was approved on 18 november 2023 ref/ORDER: SO***. What ensued was a catastrophic series of events that left me feeling ****med, deceived, and utterly disappointed.

7-Month Delayed Installation The fibre service was installed only in June 2024, a whopping 7 months after signing the contract. Unbelievable!

Non-Functional 5G The promised 5G service never worked, rendering it useless.

Sneaky Price Hike Without my consent, the contract fee skyrocketed from R450 to over R700 - nearly double the original price!

Inadequate Compensation When I complained, they offered a slower speed at R600 as "compensation." An insult!

Exorbitant Cancellation Fee Cancellation response 3 oct 2024 service request SR*** Responding person Eizabeth Matsimella....your cancellation can not be processed since you have accepted to pay the cancellation fees R16K+ When I attempted to cancel due to their incompetence, they slapped me with a staggering R16,500 penalty.

Vidacom fibre has demonstrated a blatant disregard for customer satisfaction, honesty, and transparency. Their business practices are predatory and exploitative. Avoid them at all costs!

Pros: None

Cons: Called them several time but not helpful. all the consultant responded with a scripted response, sorry can we offer you a slow speed at R600.00 you will save at least. - Delayed installation - Non-functional 5G - Unauthorised price increase - Inadequate compensation - Exorbitant cancellation fee - Poor customer service - Deceptive business practices

Advice: Steer clear of Vodacom Fibre and protect your hard-earned money. They do not deserve your business.

Rating Breakdown:

- Reliability: 1/5 - Speed: 1/5 - Customer Service: 1/5 - Value for Money: 1/5 - Overall Satisfaction: 1/5