Deceptive business practices

<p>So let's start from the top</p> <p> </p> <p>My contract was coming to an end so I went to upgrade. I decided to upgrade my contract aswell as I needed more talking time. So on Friday 21st Oct I went into a store and upgraded. Ok cool more expensive contract and R450 left on device payment so first month should've been roughly 1400. </p> <p> </p> <p>Time goes on. November 1st comes and I am still on my old package where I have 2gb of data. Ok so I try register for the vodacom app and it doesn't work. I try to login online and I get more errors. So maybe it'll only kick in end of November? </p> <p> </p> <p>Nope thats where it takes a twist. So I decide to check again on the 2nd and boom it's switched over. And I hardly have any data but ok that's understandable. So I decide to phone the call center to put a R300 limit as I'm on an open account. Still cannot access the website or app and I mention this on my call to vodacom every single time I call. </p> <p> </p> <p>Move forward a few days, I check my balance to date and it's roughly R1400 ok cool expecting that. 100mb left and good to go. Then I run out of airtime and I continue to check my balance to be paid 1400. Still unable to access site or app</p> <p> </p> <p>Wake up next next morning and check balance and boom R2300. Immediately phone call center and find there's 900 of out of bundle data usage. I understand the t's and c's but surely 900 over one night is a bit much. But no I had a 300 cap? What happened to that? Call center informs me that my limit is R3000. </p> <p> </p> <p>By by the way all this time no 4G so a service I'm paying for isn't working aswell. So I get back to the call center. After 40min they just hang up on me.. </p> <p> </p> <p>Skip two weeks and I haven't heard anything so I phone the call center today and the query was closed and the apparent resolution was that I'm liable. I'm sorry but I don't accept that. I still cannot access my account anywhere to check anything. </p> <p> </p> <p>Your company says i should check to not go over limits that you have incorrectly set yet I have no way of checking other than *111# which clearly doesn't work.</p> <p> </p> <p>If if this is not resolved you will have lost a customer who has been with you for 10yrs. Absolutely pathetic.</p> <p> </p> <p>hope to hear back soon.</p> <p> </p> <p> </p>