Deception to make targets and increase pay

I was recently contacted by vodacom with regards to my contract that has been overdue for an upgrade. I informed the agent that I've not found a device that meets my needs and will upgrade when I find something that meets my needs. I was informed by the agent that I could saving money and can always upgrade from the package that she is recommending as the one I may end up talking in the future would be of more value. ( the one she recommended does not come with a device and is lower in monthly payments) Vodacom will then just upgrade me to the higher package. I then found a deal that includes a device. When I went to upgrade I was told that I could not and would have to take out a new contract and the previous one is until 2026 and that vodacom will not just upgrade to a higher deal/package. When I approached them for the recordings they don't wanton to release it although they say will. This is how they deceive their clients. What they say it not what they do. Never ever upgrade anything over the phone and be aware that they don't release your recordings to you.