deception inappropriate

Referring to report made on the 2 April. Vodacom first told me they refunding 2600 and than that and the other. Than another call followed by another. Awaiting for Allister to return call. Nothing was finalised or given any proper assistance. Since 7th was bombarded with SMS n voice calls to pay outstanding amount. This is evident of them unsure and incapable of handling a matter proficiently. The matter has not been resolved coherently.