1 reviews | Active since Dec 2016
<p>i have spend 54 min and then 45 min respectively this morning 2 Dec holding for the call centre JUST so they can pick up and drop my call. REALLY!!!! now 20min later someone finally picked up.</p> <p> </p> <p>on 1 December my R200 airtime was loaded but NO DATA???</p> <p>then today i get a sms saying it has been rectified. Which it has NOT!!!!</p> <p> </p> <p>In the meantime I have made 2 calls under 5min for both and my airtime has dropped from R200 to R85</p> <p>HOW IN THE WORLD does that happen and where is my airtime????</p> <p> </p> <p>Dont tell me its for data as I am supposed to have 1gig data per month.</p> <p> </p> <p>Vodacom better fix this and today still.</p> <p>I want my 1 Gig data loaded and my airtime rectified which in my opinion should not be less that R180 for 2 calls less 5min long</p> <p> </p> <p>I want this done TODAY!!!!! 2 DECEMBER!</p> <p> </p> <p>Get off your lazy behind and start performing and getting your useless customer service in order</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client.
Please accept our sincere apology for the delay in this regard.
The allocation issues was resolved and we can confirm that your bundles were allocated.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
Please accept our sincere apology for the delay in this regard.
The allocation issues was resolved and we can confirm that your bundles were allocated.
Kind regards
Vodacom Consumer Website Team
Best regards,
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