deceiving service

<p>I have received a call from a agent working for Buy Mondo and representing Vodacom the end of August this person told me that Vodacom is running a promotion and they will give me a WI-FI Modem and a lot more data that what I am receiving currently. I told the guy that I am NOT interested if I am going to pay anything more and I currently and I do not want a new contact at all. He made me believe that this is not the case it is not an extra contact and my usual payment from R299 will even drop to R199. I kept on asking him and he kept confirming that I will not be opening a new account and it will not cost me extra money at all. He even when as far as putting his supervisor on the line to confirm what he said. I have received the Wi-Fi Modem and new sim card and have not even opened it at all, but I have received my fist bill end September with about a extra R300 on my account and the last month again an extra R199. Battling for about two weeks up and down with Vodacom's self-help service I got hold of some one that put a query in for me and then taken a further two weeks to respond due to her going on leave and no one else could help me. EVENTUALLY I have got through to this Buy Mondo and that they will investigate my case after a further week I got a response back that they have listened to my telecom with this guy and the found it being a LEGAL Contact.</p> <p>I was told if I disagree with the outcome a can lodge a grievance in mail to them a few day later I got an email saying they had a technical glitch and is sorry for not getting back to me but if my problem has not being finalized I must let them know and they will look at it again and yet again and had NO further replay back from them. </p> <p>I AM EXTREMELY UNHAPPY WITH THIS DECEIVING SERVICE I DID NOT WANT A EXTRA CONTACT I WILL CANCEL MY SUBS WITH VODACOM ONE BY ONE AS THEY EXPIRE I will move my business over to a other service provider but VODACOM will not see my money or my family again :(</p> <p> </p>