PC
Paul C

1 reviews | Active since Dec 2014

14 Feb 2017, 11:13

Deceiving online customers

<p>So, Vodacom online has advertised big on their site ... "Why buy online? Safe and Secure. Free next day delivery. Free Sim. 14 day return policy".</p> <p> </p> <p>Looks good ... but, once you have ordered you'll quickly find out that the "next day delivery" PROMISED is a lie. When you call to query why you have not received you phone if the website clearly states "next day delivery" the response is "I'm just a sales consultant. I just do what I'm told" and "it used to be that way".</p> <p> </p> <p>False advertising and really poor sercive. Disappointing.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,