1 reviews | Active since Nov 2012
Deceiving information from Vodacom Online
<p>I came across an ad on the internet and i clicked on it, it was a Samsung S7 and i app**** for the contract. I then received an email and an sms notifing me that my contract has been approved and that i must follow a link to confirm which i did. Few hours later i decided to call the number provided on the email only to be told that my application was declined, i then wrote an email (If you have any questions, please email ********** or call us on ********** 4) asking for clarity only to be rep**** for a one liner email by Tracy saying that i did not qualify. Is my scoring that bad that i dont even deserve a call or an explanation from Vodacom that clarifies why your system is saying the one thing and your agents the other? How do i even look at any other advert from this company if this is the way you treat your prospective clients? Am i being unreasonable to ask why your system sent me a notification saying that i was approved but your callcenter agents something different? Really bad experience that i received from Vodacom. My employer`s company phones are from Vodacom and i am really worried about doing the business upgrade/renewal when the contract expires. But then again maybe Vodacom does need my and my employer`s business you guys are a big company after all. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So 3 weeks into it and Vodacom is still giving me the run arounds. I received a call from somebody from Vodacom and he told me that he was going to contact online sales and revert but that still has not happened. I then did a follow up with Nelisa from online who told me that she had reffered my application for a review, a couple of calls later she told me that i didnt qualify for the S7 that the Vodacom system initially approved. She then told me that i could get a Samsung J 7 for R 299 or R 399 not sure, i then asked if i could not choose a different device for the same subscribtion to which she said it was not possible. How can i qualify for a device of R 299/ 399 and not be given an option to choose any device within that same amount? I then decided to go to Clearwater mall Vodacom store and i was told that i can only get help if online does a deal swap. Today the deal swop or cancellation of the initial deal was done and now i dont qualify yet again. How does your system work? So in the passed 3 weeks i hve heard 3 different stories/outcomes from Vodacom, how is this possible if Vodacom uses a uniform system? Which system is the right one? How can one person be approved then approved for a lower deal then refered and approved again then finally declined by the same system? The other deal was almost done as i was told to only wait for the confirmations depatment to call me and they never did and now when i decide to go to the store i am suddenly declined. Please help me understand how this works for such a BIG COMPANY???
So 3 weeks into it and Vodacom is still giving me the run arounds. I received a call from somebody from Vodacom and he told me that he was going to contact online sales and revert but that still has not happened. I then did a follow up with Nelisa from online who told me that she had reffered my application for a review, a couple of calls later she told me that i didnt qualify for the S7 that the Vodacom system initially approved. She then told me that i could get a Samsung J 7 for R 299 or R 399 not sure, i then asked if i could not choose a different device for the same subscribtion to which she said it was not possible. How can i qualify for a device of R 299/ 399 and not be given an option to choose any device within that same amount? I then decided to go to Clearwater mall Vodacom store and i was told that i can only get help if online does a deal swap. Today the deal swop or cancellation of the initial deal was done and now i dont qualify yet again. How does your system work? So in the passed 3 weeks i hve heard 3 different stories/outcomes from Vodacom, how is this possible if Vodacom uses a uniform system? Which system is the right one? How can one person be approved then approved for a lower deal then refered and approved again then finally declined by the same system? The other deal was almost done as i was told to only wait for the confirmations depatment to call me and they never did and now when i decide to go to the store i am suddenly declined. Please help me understand how this works for such a BIG COMPANY???