1 reviews | Active since Aug 2011
Deceiving deals AGAIN same contract!
I attempted to order a new upgrade online on 07/04/2016 when there was an error, a consultant would contact me in 24 hours but nothing. I then did this via telephone on 14/04/2016 to get the special running until May 2016! As I have two contract with Vodacom the one is a ******* I thought okay this will work for my pocket better and I can stop the other number next year! I've was told that the request was approved and is now being ordered and should arrive in the next week. I received a sms saying im upgraded. Now I've been told that the phone has been discontinued i must choose a higher premium package and have no BENEFITS. Its MORE expensive, I receive no special perks, lower quality of phone and also the promised gifts insisted on as part of the order is NON EXISTANT! I decided to upgrade thinking this is great for a change! If I had known this I wouldn't even had bothered spending time from work talking on the phone with a consultant. Strangely the Phone was discontinued 3-4 days after my upgrade request (irrelevant apparently) and offer is in the catalogues until May 2016 instore! Two years ago They gave me 24 months free data and refused to fix a service offered!
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
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