<p>I went to the Vodacom Shop In kolonade Yesterday , and took out a new contract. Everything was approved and handled very well and fast. After SIGNING THE CONTRACT aggreed upon, i was told it will take hours to activate my sim. So when i called this morning, they said the sims are being activated, and it should take an hour, hours later i called back and was informed i have not been approved on the contract on which I SIGNED IN STORE, i was downgraded and had to pay an additional R4000.00 for the device, of which i also received yesterday! THAT is pathetic, i signed and I want what I signed for.</p> <p> </p> <p>Oh and when i lost it and ask how can they make such a mistake, i was told it was my mistake</p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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