Deceiving

So firstly since i have been working from home my fibre is just putrid with Vodacom.. 10mbps more like 2/3 mbps at aby given time! So i decide to log a query or raise my concern on twitter.. They sent me from pillar to post asking for SO/SR numbers how the hell must i know whats that i dont work for vodacom FINE i ask for a definition and cool i was able to provide it and then i am requested by them to do a speed test with the link they sent me.. Nicely done and sent back to them. Some lady calls from their social media platform to ask me **** about things happening in my area that could affect my network ***?? Oh and if i am the only one working from home connected to the network lucky enough i am but seriously does that mean only 1 person can connect to the fibre utter *******.. To top it all off i get this message - - Hi :) Thank you for being a valued Vodacom customer. We have automatically increased your fibre line speed effective July 2021. Your invoice will still reflect your original line speed. Further together. Vodacom BIGGEST JOKE EVER..i have never seen this speed as you claim to say..i have never even seen my normal speed that i have signed up and paying for!!! Vdacom you are deceiving your client's.. If you can treat your "LOYAL" customers like this i can only imagine how bad it must be for an "ORDINARY" customer.. I am disgusted!!!