JF
Janel F

1 reviews | Active since Oct 2015

26 Mar 2023, 18:33

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I submitted a poor review of Vodacom on 16 March 2023. They have since refunded a quarter of the money I am owed without explanation as to the reason for giving me a fraction of the refund. No consultant makes contact either, as per Vodacom’s standard response on HelloPeter. I am yet to receive the full refund or have one of the staff contact me, hopefully a competent one.

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2023, 07:06
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team