Deceived by Vodacom Agent

I have been a very loyal Vodacom subscriber since 1996 ( using one number) and have never used any other networks. I have always been happy with their service until Sep 2020 when I got a call from a Vodacom Agent offering me to upgrade an expired contract for the router ( ***) as per quotation number (***). The agent deceived me since he was interested in making a sale and advised the airtime could be transferred to my old Vodacom number, which is currently pre-paid. On the same day that the router contract was activated, I tried to transfer the airtime and to my surprise this was not feasible. I immediately called Vodacom to query and was told by another agent that this was not possible. I immediately requested that they reverse the contract as the airtime was still not used ( even today since the inception of the contract). Vodacom promised that they will reverse the contract and even after several follow ups the contract has not been cancelled. However Vodacom continues to debit my bank account with the subscription fee. The last two calls I made to Vodacom I was advised that the matter is being escalated and was issued with a reference number by Mpho ( ***) for further follow ups. Up to this day Vodacom has not attended to the matter and I feel that is ****************. I am extremely disappointed at Vodacom’s lack of response and am going through this channel as the last resort since am not getting any joy from the call centre agents

What I would like to know from Vodacom is whether this is ethical business practise?

All am asking is for the contract to be cancelled and my debit orders to be reversed so that I don’t have to ever deal with Vodacom again. You have recordings of the calls that was made by your agent ( infact this could have been retrieved the very next day) this not sure why it is taken this long for the matter to be resolved

I look toward to hearing from them as I cannot keep on paying for a service that am not utilizing

Regards Fezile Mgijima