Deceived by Vodacom

I signed a 500GB data package contract with Vodacom on 21 July 2023, which included a router. In Dec 2024 the device battery swelled, and the store told me to wait for an upgrade in July 2025. When I returned, I was told the upgrade was only due in Feb 2026. Later, a call centre agent revealed that the router I was issued was never supposed to be part of my contract and that I have not been receiving the 500GB data I signed for. This means I have been paying for a service I never signed up for, for over two years. Vodacom misrepresented the contract, failed to disclose the truth, and left me out of pocket.