AM
Anthony M
1 reviews | Active since Feb 2018
01 Apr 2024, 15:05
Deceived by Vodacom
I was recently contacted by a Vodacom representative regarding the renewal of my data contact. I was offered uncapped service at a relatively good price and as I was eligible for an upgrade, I accepted the offer. I have since discovered that the uncapped contact is actually hard capped at 200gig per month according to the FUP conditions of use. So I am receiving 200gig per month and definitely not an uncapped service. This was not stated to me in the above mentioned call. I was assured that I will receive an uncapped service implying unlimited data usage. Now how can such blatant deceit be allowed. This borders on ******** enterprise. I am disgusted by your actions Vodacom!
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Apr 2024, 07:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2024, 06:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows:
Kindly note the investigation has been deemed valid (in customers favor) as the agent informed the customer that the data is uncapped. The agent did not advise the customer about the FUP. As per our conversation with customer we will contact him tomorrow morning to confirm if he wants to cancel the upgrade (Kind Regards, Kayleen) Regards Vodacom Consumer Website Team
Kindly note the investigation has been deemed valid (in customers favor) as the agent informed the customer that the data is uncapped. The agent did not advise the customer about the FUP. As per our conversation with customer we will contact him tomorrow morning to confirm if he wants to cancel the upgrade (Kind Regards, Kayleen) Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2024, 06:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows:
Kindly note the investigation has been deemed valid (in customers favor) as the agent informed the customer that the data is uncapped. The agent did not advise the customer about the FUP. As per our conversation with customer we will contact him tomorrow morning to confirm if he wants to cancel the upgrade (Kind Regards, Kayleen) Regards Vodacom Consumer Website Team
Kindly note the investigation has been deemed valid (in customers favor) as the agent informed the customer that the data is uncapped. The agent did not advise the customer about the FUP. As per our conversation with customer we will contact him tomorrow morning to confirm if he wants to cancel the upgrade (Kind Regards, Kayleen) Regards Vodacom Consumer Website Team
Best regards,
AM
Anthony M's updateReviewer Update
10 Apr 2024, 13:50Thank you for your response.
I am still waiting to be contacted by Kayleen.
Regards
I am still waiting to be contacted by Kayleen.
Regards
AM
Anthony M's update10 Apr 2024, 13:50
Reviewer Update
Thank you for your response.
I am still waiting to be contacted by Kayleen.
Regards
I am still waiting to be contacted by Kayleen.
Regards
AM
Anthony M's updateReviewer Update
22 Apr 2024, 13:34Still no clear solution to the initial problem ! Vodacom, please contact me. I have been waiting for a week for you to contact me.
AM
Anthony M's update22 Apr 2024, 13:34
Reviewer Update
Still no clear solution to the initial problem ! Vodacom, please contact me. I have been waiting for a week for you to contact me.
AM
Anthony M's updateReviewer Update
17 May 2024, 13:07 Still no clear solution to the initial problem ! Vodacom, please contact me
AM
Anthony M's update17 May 2024, 13:07
Reviewer Update
Still no clear solution to the initial problem ! Vodacom, please contact me