DECEIVED BY A VODACOM TELEPHONE SALESMAN.

<p>I am expierencing a very unacceptable situation with VODACOM. (My Acc No is: ***3-1) As follows:</p> <p>On 10 Dec'15, I was approched by a Vodacom telephone salesman who offered me new and faster internet "Roamers" for the two laptops we use at home. After long discussions I accepted the "special offer" for these devices as they would cost me R200:00 pm less than my present contract of R783:00 pm. After a week or two the devices were delivered to our home, as Order No. ***0. </p> <p>Come the 29th of Jan'16, an amount of R1001:00 was deducted from my bank account as payment for VODACOM. So, instead of paying R583:00 for my whole Vodacom account as indicated and arranged by the sales person, I paid R218:00 more than my old account.</p> <p>I immediately (on the 29th), took this up with "Vodacom Customer Care" and after having to submit and explain my complaint twice to the duty VODACOM personnel (which I had to follow up a few times), I was eventually contacted by a Trinah Taodzera on 15 Feb'16 saying that she agrees, after listening to the tapes made during the conversation with the salesman, that I in fact was mislead into this contract.</p> <p>On the same day (the 15th), I received a telephone call from a Balungile Qwabe - followed up by an e-mail on 16 Feb'16 - that I was to courier the two devices to a certain Kimona Pilly, of a company by the name of MONDO. (It seemed as if MONDO handeled Customer Care issues on behalf of Vodacom). This I did on 17 Feb'16 and waited for the matter to be resolved.</p> <p>On 1 Mar'16 the faulty amount of R1001:00 was again deducted in the favour of VODACOM. I appoached Ms Qwabe on the same day enquiering why this had happened again. I received no answer from her. On 4 Mar'16 I sent a further e-mail as follow up on the e-mail of 1 Apr. I now received a telephone call from Ms Pillay stating that they, at MONDO, have received no proof that I did in fact return the two devices. I now had to e-mail proof of despatching the devices and a signiture that somebody at MONDO had received the devices. I obtained this from the courier service and sent it off on 7Mar'16. I received acknowlegement on the same day that everything was now in order and they would now start with the cancellation of the wrongfull contract.</p> <p>Having heard nothing by 28 Mar'16, I followed up again by e-mail enquiering what the situation was at that time. I received no answer from either Qwabe or Pillay and on 31 Mar'16, the 3rd wrongfull amount in favour of VODACOM was deducted from my account.</p> <p>On 1 Apr'16 I sent an e-mail indicating that I was now rather fedup with the situation as nobody seemed to be doing anything, except to wrongfully take my money for items I have not had in my possesion for weeks. I also followed up by telephone on my e-mail of 1 Apr, enquiering from Ms Pillay if they were receiving my correspondence at all, as I received no replies. She acknowleged that they did receive my e-mails and that she would follow up and inform me by the end of the day what progress had been made. Needless to say I never heard a word from her.</p> <p>On 4 Apr'16 I telephoned Ms Pillay to enquiere about the feedback she promised on 1 Apr. Now she could not remember me or the situation that I was involved in. I had to do a re-explanation of the whole affair. She did however say that everything was referred to VODACOM for their action. She would send me a VODACOM reference number. I received nothing and, a week later (on 11 Mar'16), I phoned again to try and determine what was happening. She could now give me the Reference No. as follows: EC-04VF-2PXZEJ. She again undertook to let me know by the end of the 11th Apr what progress there was between MONDO and VODACOM i.r.o. my situation.</p> <p>And, as usual, by the 12th of Apr'16, I heard nothing from Ms Pillay - up untill today I have heard nothing from anyone - not MONDO nor VODACOM. I have copies of all relevant documents and e-mails as proof of this report.</p> <p>And, at the end of Apr'16, the 4th amount of R1001:00 was deducted from my account in the favour of VODACOM.</p> <p>What am I to do, Sir, to get a fair hearing and to get the monies back owed to me by VODACOM - deductions, e-mails, courier fairs and for the unfair and bad treatment received by the said company. How can I ever recommend them to any one?</p> <p>ALEX CLARK.</p> <p>***.</p> <p> </p> <p> </p> <p> </p>