SR
SHIRLEY R

1 reviews | Active since May 2018

22 May 2018, 13:49

********* vodacom packages

I seriously will never be Vodacom customer next year. I have a contracts, spend a whole lot of money in a space of 3 months only , and feel totally unappreciated as a Vodacom customer, so why must I support a communications company that does not appreciate its customers. That's why I will not renew my contract with Vodacom. Last year I had issues with my Data being depleted really quickly and disappearing. I don't use any of the Social media. I took out a package (Vodacom smart m package) I feel like this product is just a waste of money I get nothing out of it. I called to have my contact cancelled I was told I need to pay R 5000 for cancellation, why should I be paying R 5000 for your bad service and this was never explained to me. I will end my Contract as soon as it expires. I am now stuck with a product I have no use of and not happy with. I will never recommend Vodacom to anyone. I regret taking this product in the first place I should have left while I had a chance.

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Replies (1)
Vodacom
Vodacom's reply22 May 2018, 15:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,