SM
Shiela M

1 reviews | Active since Sept 2018

18 Feb 2022, 10:01

********* VODACOM

I am deeply disappointed with vodacom as they run their business as if they are running a ****a shop,reason being I was promised to receive 100 vodabucks if I reach my goal of buying a just for you data amounts of R30 or more but I bought for R49 on just for you using(*123# ) and didn't receive the 100VB.Therefore normally when I purchase anything from my VB goals they allocate my vodabucks within seconds after my purchase, what frustrates me more is their RUDE consultants that made me look like fool/stupid when I contacted them and explained my experience. The girl(Ayanda) even went quite for some time living me talking alone as she gave her male friend to talk to me, it was RUDE for her to just call her friend without notifying me then suddenly a make consultant took over my call .I asked my self WHY IS VODACOM PAYING HER .I just want my 100VB allocated today why is vodacom cheating me ,I am not working but trying to reach this goals for to me to receive those vodabucks so I my spend them for purchasing goods,such as food from pick 'n pay and I am grateful as I use them to buy for my kids. It will be heartbreaking for me if I don't receive those vodabucks.

0
Replies (3)
SM
Shiela M's update18 Feb 2022, 10:07
Reviewer Update
I forgot to include the number in question ***
Vodacom
Vodacom's reply18 Feb 2022, 10:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Shiela M's update23 Feb 2022, 12:39
Reviewer Update
Thank you VODACOM for attendin my issue fast, with in hours my matter was resolved .Keep up the good work.