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Fulufhelo T
1 reviews | Active since Aug 2018
03 Nov 2021, 07:57
********* Vodacom consultant
Last month a Vodacom consultant called me, it's just that I can't remember the date. She said I was paying a lot of money for my Vodacom account and offered to reduce my monthly payment. I even told her that I'm a pensioner I can't afford to pay more than R5000, I then decided to upgrade 6 numbers because my monthly bill will be reduced. That did not happen I want to cancel all the numbers she upgraded, I'm very angry, on the cell phone number *** I was paying R149 and getting 20GB but she upgraded the number to R249 for a 20GB package does that make sense for her. Cancel the upgrades with immediate effect
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Vodacom's replyOfficial
03 Nov 2021, 09:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fulufhelo T's updateReviewer Update
03 Nov 2021, 14:56I am still waiting for the call, this is very annoying
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Fulufhelo T's update03 Nov 2021, 14:56
Reviewer Update
I am still waiting for the call, this is very annoying
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Fulufhelo T's updateReviewer Update
04 Nov 2021, 11:32I'm still waiting for a consultant to get back to me, I will not pay R5300
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Fulufhelo T's update04 Nov 2021, 11:32
Reviewer Update
I'm still waiting for a consultant to get back to me, I will not pay R5300